Refund policy

At Saaz Masala, we take pride in delivering high-quality products made with care. Due to the nature of our food products, all items sold on our website are non-returnable.

No Returns

We do not accept returns or exchanges once the product has been delivered. This is to ensure hygiene, safety, and quality standards for all our customers.

Damaged or Incorrect Products

In case you receive:

• A damaged product, or
• A wrong item

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging

After verification, we will offer a replacement or refund, as applicable.

Refund Process

If your request is approved:

• Refunds will be processed within 5–7 business days
• The amount will be credited to your original payment method

Contact Us

For any issues or concerns, please reach out to us at:
saazmasala@gmail.com